Scott McConnell, RN, BSN, CEN, NRP, EMS-I, shares a story of EMS patient advocacy from the field.

A story of patient advocacy

In this week’s video, Scott shares a story of true patient advocacy submitted by an anonymous provider.

After a seemingly routine transport call with a geriatric patient, the provider helped the woman back into her home. After helping the woman onto her couch, the provider had a thought. How is this woman, who is suffering from mobility issues, supposed to get upstairs to her room? Or, for that matter, even get off the couch when she needs to?

The provider called the emergency room that had just released this woman. She told them the patient’s status, and about her inability to move without great pain. The ER essentially told her, ‘too bad.’ But, the provider didn’t stop there. As an EMS, patient advocacy is part of the job. So, the provider stayed on the phone until the ER told her they would readmit the patient. Helping the older woman back into the transport vehicle, the provider took her back to the hospital.

Following up: A crucial step in EMS patient advocacy

After having dropped the woman off at the hospital, the provider had to resume their duties. But, the provider followed up, and called the hospital to check in on the woman. The physicians had determined that she could not, in fact, take care of herself in her present state.

The patient began to attend rehab. After two weeks of rehabilitation work, the woman was finally strong enough to return home.

This is a wonderful story of EMS patient advocacy, where the provider saw something was wrong and did everything they could to help their patient.

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